Quick! Grab the Bowl of Chocolates…she’s coming!

We have this one client that has been coming to the spa for years.  She always comes for a manicure and pedicure and maybe a facial.  We had started a wonderful little surprise for the clients with our own bowl of chocolates in the reception area.

It took us awhile to catch on, but we had this one client that was taking 10-15 chocolates every time she came into the spa.  So we played a game with her.  Some days we would put only 2 chocolates in the bowl, and she would comment, “oh, you are running out of chocolates”.  Other days, we would take the bowl away completely until she left.  She would ask, “you don’t have any chocolates?”.  We would reply, “No, we ran out”.   

Then when we were feeling generous we would put the whole bowl of chocolates on the table and of course, true to form, she would grab handfuls of chocolates.  The best time was when she was on the Atkins diet, and she was going on and on about her diet, while still grabbing chocolates to put in her purse.  We cannot figure out if she just loves chocolates, or if she thinks she is getting something for free…but there has to be a reason why some clients will only take 1 or 2 chocolates, and others will take the whole bowl.  Go figure!

Quick!  She’s coming, grab the bowl of chocolates!