Training is Draining

If you own a spa or if you are a spa director-training is draining.  No kidding.  I ran across a word document from 4 years ago entitled “Spa Training Issues”.  I expected to open and find an outline of a monthly meeting to the staff.  Instead I found a seven page document of issues that I felt were critical to the success of the spa.

It started out with “train on the basics, like don’t point” and ended with the expected values created for a customer–”was it the expected value or was it beyond the expected value”.   What the list told me was that training never ends.  The issues that were critical to the success of the spa four years ago are still critical issues in the spa. 

Engaging the guest, checklists for perfection, standards, etiquette, culture, service information, consultative selling, guest complaints, housekeeping,….and the list goes on and on and on.  You see training can be draining, but it is critical to success.