Is Your Spa Vision Eastern, Alternative? Are Your Therapists More South Beach Hip?

On a recent visit to a gorgeous spa, we experienced a 2 day training event that made us very glad to work at our spa.  You see there were some major differences in our culture (fun, family, client is king) versus their culture (cold, lack of customer service, no sense of spa culture). 

On the way home, my manager and I discussed the animosity in the training room, and the therapists that showed disrespect.  The culture and vision of the owners and manager did not match the vision of the therapists.  We basically felt that the spa should wipe the slate clean and start over with new therapists that understood their mission and vision. 

1. What happens when your therapists don’t see your vision?
2. What happens when you are not able to express your vision?
3. Does your vision clash with religious or political beliefs?
4. Is your spa vision in conflict or are therapists getting mixed signals?
5. Does your vision match your mission?

This spa has a wonderful opportunity to be an outstanding spa, but the spa culture and mission must live and breathe in every one of the therapists.  Sometimes it is just not a fit.  Do your therapists believe in the mission of your spa?